Frequently asked questions
- What is Origin Based Rates?
Origin Based Rates (OBR) is a pricing model used in SIP trunking and Voice termination services, where the call rates are determined based on the origin or source of the call. In OBR, the cost of a call is determined by the geographic location of the caller, i.e., the country or region from which the call originates.
In this model, the provider offers different pricing plans for different regions or countries. These plans may vary based on factors such as the volume of calls, peak hours, and the quality of the connection. Customers are charged according to the pricing plan that corresponds to the region from which their calls originate.
- What is a SIP Channel?
A SIP channel is a communication pathway that uses the Session Initiation Protocol (SIP) to establish and manage voice over IP (VoIP) or other real-time multimedia sessions. SIP channels are used in IP telephony systems to connect endpoints such as phones, softphones, and gateways with each other or with the public switched telephone network (PSTN). Each SIP channel is identified by a unique address called a Uniform Resource Identifier (URI) and can carry one or more simultaneous voice calls, video calls, or other media streams. SIP channels can be managed and configured using specialized software or hardware devices called Session Border Controllers (SBCs) or SIP proxies.
- What is the difference of Flat Rate and Metered Plans?On Metered plans you will pay the following rate per minute for receiving calls. For Flat rate plans where you buy SIP Channels the inbound is free.
- What does Billing Increment 60/60 or 6/6 mean?
Billing increment 60/60 or 6/6 means that the billing cycle is divided into units of either 60 seconds (1 minute) or 6 seconds, and any usage of services or products within that unit will be rounded up to the nearest unit for billing purposes. For example, if a phone call lasts for 2 seconds and the billing increment is 6/6, then it will be rounded up to 6 seconds and billed accordingly, regardless of whether the actual usage time was less than 6 seconds. Similarly, if a phone call lasts for 70 seconds and the billing increment is 60/60, it will be rounded up to 120 seconds (2 minutes) and billed accordingly, regardless of whether the actual usage time was less than 120 seconds.
- What does NRC and MRC mean?
NRC stands for "Non-Recurring Charge," which refers to a one-time fee that a customer pays to set up or activate a service. This might include charges for things like installation, configuration, or equipment, and is typically only paid once.
MRC, on the other hand, stands for "Monthly Recurring Charge," which is an ongoing fee that a customer pays on a regular basis for a service. This might include charges for things like call routing, phone number rental, or other ongoing service costs.
So to summarise, NRC is a one-time fee charged at the beginning of a service, while MRC is a recurring fee that is charged on a regular basis for ongoing service.
- What does a fair use policy mean?
A fair use policy sets guidelines to ensure network resources are used fairly and efficiently. It limits usage on activities that consume excessive bandwidth and may limit data usage to prevent monopolizing. Specifics vary by service provider and service type. It is not the same as a service-level agreement, which outlines service expectations and conditions.
- What is a Geographic DID Number?
A Geographic DID (Direct Inward Dialing) number is a phone number that is assigned to a specific geographic location or region. It allows callers to reach a specific destination, such as a business or individual, without the need for operator assistance.
For example, if a business is located in New York City, it may choose to have a Geographic DID number with a New York City area code, such as 212 or 917. This allows customers or clients to call the business directly using a local phone number, even if they are located in a different part of the country or world.
Geographic DID numbers are often used by businesses that have a physical presence in a particular location, as it can make it easier for local customers to reach them. They can also be used for marketing purposes, as having a local phone number can make a business appear more accessible and familiar to potential customers.
It's worth noting that Geographic DID numbers are different from Toll-Free numbers, which are not tied to a specific geographic location and can be dialed from anywhere in the country without incurring long-distance charges.
- What is the difference of a Local DID number and a Toll Free Number?
A Local DID (Direct Inward Dialing) number is a phone number that is tied to a specific geographic location or region, while a Toll-Free number is not tied to any specific location and can be dialed from anywhere in the country without incurring long-distance charges.
A Local DID number is often used by businesses that have a physical presence in a particular location, as it can make it easier for local customers to reach them. For example, a business in New York City may choose to have a Local DID number with a New York City area code, such as 212 or 917.
A Toll-Free number, on the other hand, is typically used by businesses that want to make it easier for customers to reach them without incurring long-distance charges. Toll-Free numbers typically start with the prefix 800, 888, 877, 866, 855, or 844.
In summary, the main difference between a Local DID number and a Toll-Free number is that a Local DID number is tied to a specific geographic location, while a Toll-Free number is not. Local DID numbers are often used by businesses with a physical presence in a specific location, while Toll-Free numbers are used by businesses that want to make it easier for customers to reach them without incurring long-distance charges.