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At Telxi, we are committed to providing high-quality communication solutions that meet the needs of businesses worldwide. To ensure the safe and responsible use of our Services, we have established this Acceptable Use Policy (“AUP”), which applies to all Telxi Services. By using any Telxi Service, you agree to comply with this AUP.

We prohibit the use of our Services, including any device, system, network, or account used in connection with the Services, or the Telxi Network, for any illegal activity, high-risk use, infringing activity, exploitation or harm of minors, malicious activity, objectionable activity, misrepresenting origin and/or identity, unsolicited communications, harvesting information, spam, bulk messages, excessive or unauthorized use, circumventing compliance or security, or interception

A. Telxi’s Services, which encompass any devices, systems, networks, or accounts used in conjunction with the Services or on the Telxi Network, are strictly prohibited from being used for the following purposes:

  • Using the Telxi Services as a primary means of communication for emergency services, such as contacting law enforcement or medical personnel in case of an emergency. While the Telxi Services may be used in conjunction with emergency services, they are not designed to be the sole means of communication in such situations.
  • Using the Telxi Services for critical business operations where downtime or service disruptions could result in significant financial loss, reputational harm, or other negative consequences. For example, a financial services company should not rely solely on the Telxi Services to conduct high-frequency trading, which requires a high level of network uptime and low latency.
  • Using the Telxi Services for safety-critical applications, such as controlling machinery or other equipment that could cause harm to individuals or property if malfunctions occur.

Other examples of prohibited activities under the Telxi AUP include:

  • Spamming or sending unsolicited messages, such as bulk emails or SMS messages, without the recipient’s consent.
  • Engaging in any fraudulent or malicious activities, such as phishing scams, hacking, or spreading viruses or malware.
  • Using the Telxi Services to violate intellectual property rights, such as pirating copyrighted content or distributing counterfeit goods.
  • Engaging in any form of harassment, such as cyberbullying or sending threatening or offensive messages.
  • Misrepresenting oneself or the origin of a communication, such as spoofing caller ID or forging email headers.
  • Interfering with or disrupting the Telxi network or the networks of other users, such as through denial-of-service attacks or other forms of network congestion.
  • Collecting personal information about others without their consent or using such information for malicious purposes.

These examples are not exhaustive, and Telxi reserves the right to determine whether any activity violates the AUP. Users who violate the AUP may face disciplinary action, including termination of their Telxi Services.

The list above is not exhaustive or exclusive. For purposes of this AUP, “End User” means an individual user of the Services, and maybe a natural person, and may include but is not limited to a Customer’s employees, consultants, clients, external users, invitees, contractors, and agents. Except as otherwise provided, terms defined in the Agreement have the same meanings when used in this AUP.

Telxi users must also comply with all applicable local laws and regulations, including but not limited to regulations related to data privacy, telecommunications, and consumer protection. Some examples of such regulations may include the European Union’s General Data Protection Regulation (GDPR), the United States’ Telephone Consumer Protection Act (TCPA), and Canada’s Anti-Spam Legislation (CASL). It is the responsibility of Telxi users to understand and comply with these local regulations in addition to Telxi’s Acceptable Use Policy.

Additional Regulations:

CAN-SPAM (United States):

CAN-SPAM is a federal law enacted in 2003 that governs the transmission of commercial email messages and Internet-to-phone SMS commercial messages to email addresses referencing internet domains. The complete text of this law can be accessed here: http://www.gpo.gov/fdsys/pkg/PLAW-108publ187/pdf/PLAW-108publ187.pdf

CASL (Canada):

CASL, the Canadian Anti-Spam Law, is a federal law that aims to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities. CASL regulates the sending of “commercial electronic messages” (CEMs), which include any email message, text/SMS message, or other electronic message that is sent to an electronic address and that has as even one of its purposes to encourage participation in a commercial activity. This law applies to any CEM sent to or from a computer system located in Canada.

Under CASL, prior consent is required to send a CEM, and all CEMs must meet prescribed form and content requirements. CASL is regarded as one of the most stringent anti-spam regimes in the world, with specific and prescriptive requirements that must be carefully considered and complied with when sending CEMs to or from computer systems in Canada. CASL also requires compliance with additional regulations, such as the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act, and the Telecommunications Act.

The full text of CASL and its accompanying regulations can be found at this link: https://laws-lois.justice.gc.ca/eng/acts/E-1.6/index.html. Telxi users must comply with all relevant laws and regulations, including CASL, when using the Telxi Services.

CTIA Messaging Principles:

The CTIA Messaging Principles provide a series of guidelines created in collaboration with stakeholders in the wireless messaging ecosystem. The aim of these principles is to encourage a strong and thriving community of wireless messaging, by providing best practices for stakeholders to follow. The guidelines cover a range of topics, including consent, transparency, security, and consumer protection. These principles were developed to help ensure that wireless messaging remains a valuable and effective means of communication while protecting the interests and privacy of consumers. The full set of guidelines can be accessed via the link provided.

Telxi may act immediately and without notice to suspend or terminate the Services if, in Telxi’s sole discretion, Customer’s or its End Users’ use of the Services violates the terms of this Acceptable Use Policy.

Customer may cancel any services purchased under this Agreement with written notice to Telxi within thirty (30) days of the date in which the purchase becomes effective. Except as otherwise provided in the Agreement between the Parties, in the event of a timely cancellation, Customer shall not owe any fees or charges for the services being canceled in respect of any period subsequent to the date of such written notice (except those arising from continued Usage), and shall be entitled to a pro-rated refund of any prepaid and unused fees for the services subject to the cancellation.

We take any violation of this AUP seriously and reserve the right to take appropriate action, including the suspension or termination of your Services, without notice, in our sole discretion, and without liability to you or any third party. If you have any questions or concerns about this AUP or believe that someone is violating it, please contact us immediately at support@telxi.com.