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Fair Use Policy

1. Overview

At Telxi.com, we are committed to providing our customers with high-quality SIP trunking and VoIP services. This Fair Use Policy (FUP) is designed to prevent fraud and abuse of our services by a small number of users.

2. Unlimited Plan

  • Monthly Minutes: Our Unlimited Plans include 3000 minutes per month of inbound and outbound calls as part of the fair use limit.
  • Inbound Calls: Inbound calls are unlimited subject to the capacity of the channels purchased.
  • Channel Capacity and Additional Minutes: Each additional paid SIP channel provides an additional 500 minutes to the fair use limit. These minutes are for use within the billing cycle and do not carry over to the next cycle.

3. Use Limitations

  • Fair Use Definition: The Unlimited Plan is intended for regular commercial use but is not suitable for operations that require excessive continuous call sessions, such as call centers or telemarketing firms.
  • Prohibited Uses: The following uses are not allowed under the Unlimited Plan and may result in the customer being asked to switch to a pay-as-you-go (PAYG) plan:
    • Operation of call center activities.
    • Telemarketing or any other extensive calling operation.
    • Reselling of minutes.
    • Auto-dialing or “robocalls”.
  • Excessive Use: Usage of our services that significantly exceeds normal usage patterns over any month or is inconsistent with typical customer activities, will be considered “Excessive Use”. This includes, but is not limited to, continuous operation beyond the set fair use limits, frequent or lengthy calls that suggest automated or operational abuse.

4. Monitoring and Enforcement

  • Usage Review: We regularly monitor customer usage patterns to identify potential excessive usage, abuse or fraudulent behavior. If usage exceeds the fair use limits or violates the terms of this policy, Telxi.com reserves the right to take necessary actions like asking you to change to the PAYG that doesn’t have such limitations.
  • Action on Excessive Use: If we identify patterns that reflect usage beyond the scope of the Unlimited Plan, indicative of call center operations, or any other prohibited use, we will reach out to discuss transitioning to the PAYG package which is better suited for high-volume use.

5. Changes to the Fair Use Policy

  • Policy Updates: Telxi.com reserves the right to make changes to this Fair Use Policy at any time. Changes will be effective immediately upon posting the revised policy on our website.

6. Master Service Agreement

  • If the Customer’s usage of Unlimited Services significantly exceeds estimated usage patterns over any month or is inconsistent with typical usage patterns, the Customer’s usage will be deemed excessive or unreasonable.
  • If the Customer’s usage is excessive or unreasonable, Telxi will notify the Customer of a breach of the FUP. The Customer will be asked to cease or modify their usage to comply with Telxi’s Fair Use Policy or be offered an alternative per-minute plan, where the FUP does not apply.
  • If the Customer’s excessive or unreasonable usage persists after receiving a request to cease or modify such usage, Telxi may, without further notice, apply per-minute charges to the Customer’s account for the excessive and/or unreasonable portion of usage; suspend, modify, or restrict the Customer’s use of the Services; or revoke the Customer’s access to the Services.

7. Contact Information

For any questions or concerns regarding this Fair Use Policy, please contact us at contact@telxi.com.